Shipping & Delivery Policy
- 1.Where do we deliver the goods to?
Global Delivery: Free standard global delivery.
Restricted areas: Some countries may not be able to deliver due to customs policy restrictions (such as sanctioned areas). Please refer to the checkout page for information.
- 2.Processing and shipping time
Order Processing: Because all the products in our store are handmade, According to the complexity of the product and the order sequence, All orders will be dispatched within 3-7 business days (weekends and holidays postponed).
Shipping Notification: After the order is shipped, you will receive an email /SMS notification including the logistics tracking number and the tracking link.
Note: Pre-sale/customized items will be dispatched within 7 to 10 working days.
- 3.How can I track my order?
After shipment, you will receive the tracking number and the link of the logistics company (such as DHL, USPS).
Click the link or check the real-time logistics status through Track.
If there is no update for a long time, please contact customer service (with order number attached), and we will assist in following up.
- 4.What should I do if the package is delayed or not received?
Customs delay: Please contact the local customs or logistics company for customs clearance assistance.
Logistics anomaly: If the package exceeds the estimated delivery time and has not been updated within 7 days, please contact us in time for verification.
Lost package guarantee: If it is confirmed that the package is lost, we will resend it for free or refund it (depending on your choice).
- 5.How can I contact us?
✨ Customer service email: bluedream-handcraft@hotmail.com
✨Online customer service: Working hours: 9:00-18:00
- 6.Why choose us?
✨ Transparent logistics: fully traceable, no hidden charges.
✨ Flexible options: Offer fast/slow delivery, tax-inclusive channels to meet different needs.
✨ After-sales guarantee: LOST items will be compensated, customer service will assist throughout the process.