At Aiyue we are very proud of our products quality. But of course, we know that there will be situations where you might not be satisfied with your purchase. Or maybe you just changed your mind. No problem! We accept your return items within 14 days after you have received them.

✨Reship another item：   In consultation with you we either reship another item of your choice or refund the full amount.

✨Return Policy:     You can apply for a return within 14 days of receipt of the product (must not be used and the label is intact).

✨Return shipping:    For returns not due to quality issues, the buyer shall bear the international shipping cost.

✨ Refund processing:    Refund to the original payment method (excluding original shipping) within 3-5 working days after the return is signed.

Note:   1).You need to contact the customs by yourself to handle the tariff /VAT refund.

              2).The refund of the product does not include the original shipping fee and taxes.

The easiest way to start the return process is via your account on our website. Simply click on the order and select the items you want to return and follow the steps.

1. Please send your order to our centre in China Room 2118, Building 63, Yinshan Lake View Garden, Guoxiang Sub-district, Wuzhong Economic Development Zone, Suzhou City, Jiangsu Province, China Postal Code :215114

2. Handling and refund As soon as we have received your returned items, we will send you a confirmation. We will refund you with the full amount you have paid us for the products.

Typically, we will refund within a few working days after processing your return. You can choose between a cash refund or a store credit. Return shipments are at the cost and risk of the buyer. This means that Aiyue is not liable for returned products if damaged or lost. All return items must be in original, in undamaged state, complete with all accessories, such as labels and packaging materials.

We cannot issue a refund or a store credit for used or damaged products.

Downloadable DIY patterns purchased from our store are non-returnable and non-refundable.