Frequently Asked Questions
1.Same product, another price. How is that possible?
If there are two products on the website with the same name description, but with a different price, it probably refers to the same product name, but its content size or packaging is different.
2.Can I return the order?
Not entirely satisfied with your purchase? You can return your goods, under certain conditions, Look for our return policy on the web page dedicated to returns and read our delivery terms to ensure you follow the correct procedure for returns and refunds. In any case, always make sure to contact us before you return any goods.
3.Where is the place of shipment of the items? What mode of transportation?
The items were dispatched from Jiangsu, China. The transportation methods include international economic express, standard express, express, sea freight, etc. The logistics method is up to you to choose. If you don’t make a choice, we usually send by international standard air freight.
4.Apart from the price of the goods and the shipping fee, do I need to pay any other fees?
Yes, according to the customs policies of your country/region, your order may involve the following additional charges:
Import Duties: They are levied by the customs of the destination country based on the type and value of the goods, and the rates vary from country to country.
Value-added Tax/Consumption Tax (VAT/GST/Sales Tax) : Such as EU VAT, US state sales tax , Australian GST , etc.
Customs Clearance Fee: Some logistics companies (such as DHL and FedEx) may charge a fixed fee.
Note: These fees are borne by the buyer. We are unable to make the payment in advance or estimate the specific amount.
You can check the duty-free threshold and tax rate through the official website of your country’s customs .
The logistics company will contact you to pay the fee during customs clearance (payment proof is required to receive the goods).
5.Is the amount shown at checkout the final cost?
If the page is marked with “DDP (Duty Paid) “, the total price already includes duty /VAT, and you do not need to pay any additional fees. If marked as “DDU (Duty Not Paid) “or not specified, the duties/taxes need to be paid by you upon receipt of the goods. Exchange rate conversion fee: Using an international credit card /PayPal may incur a handling fee of 1% to 3%, subject to the regulations of the card-issuing bank.
6.What will happen if the customs duties are refused to be paid?
The customs may detain or destroy the package. The logistics company will charge a return fee (borne by the buyer), and the order payment cannot be fully refunded.
7.How are the fees handled when returning goods?
International return shipping fee: It needs to be borne by the buyer themselves (usually quite expensive).
Paid customs duties /VAT: Some countries support tax refunds, but you need to contact the customs yourself to provide the documents (for example, the EU requires a “return certificate”).
Refund amount: The refund of the product does not include the original shipping fee and taxes.
Warm reminder: We cannot control the customs policies of various countries. Please assess the cost risk by yourself before placing an order.
8.If we have problems, how contact you?
The most practical way is to send an e-mail to : bluedream-handcraft@hotmail.com with a clear description and your contact information, we will get back to you.
If you are not satisfied with the goods received ,something is missing or if there is damage, notify us and we take care of it! Please do not forget to mention the order number and attach, if possible, a digital photo of the defective product. If the goods are damaged or do not meet the definitions, we will send it out again, or if you wish, we will refund you.
On working days you can expect a response within 48 hours.
9.Security and privacy Are my details kept confidential?
Aiyue respects the privacy of all customers. Personal data are treated with the greatest possible care and are fully shielded. Your order information will not be shared with third parties.