1.Same product, another price. How is that possible?
If there are two products on the website with the same name description, but with a different price, it probably refers to the same product name, but its content size or packaging is different.
2.Can I return the order?
Not completely satisfied with your purchase? You can return the item in good condition. Please check our return policy on the website to ensure that you follow the correct return and refund procedures. Anyway, please make sure to contact us before returning the item.
The transportation methods include international economic express, standard express, express, sea freight, etc. According to your choice.
4.How are the fees handled when returning goods?
International return shipping fee: It needs to be borne by the buyer themselves .
Paid customs duties /VAT: Some countries support tax refunds, but you need to contact the customs yourself to provide the documents .
Refund amount: The refund of the product does not include the shipping fee and taxes.
5.If we have problems, how contact you?
To contact us as soon as possible, please add us on WhatsApp ：+86-15962456596,
If you are not satisfied with the received goods, or if the items are lost or damaged, please send an email: bluedream-handcraft@hotmail.com Please indicate the order number and attach photos of the defective product.
We will contact you as soon as possible!
6.Security and privacy ，Are my details kept confidential?
Aiyue respects the privacy of all customers. Personal data are treated with the greatest possible care and are fully shielded. Your order information will not be shared with third parties.