When ordering our handcrafted items there may be some differences in shape and/or color compared to the image shown on the website. This is because no two handmade items are the same.

Before you order

Our products are photographed with the utmost care so that the colors shown are as close to reality as possible. Due to differences in resolution and screens or displays you might use, the color might seem different to you. We advise you to look at the detailed pictures and the description of the product carefully before you purchase our products.

Placing an order

When ordering you will receive a statement of the amount payable, including and excluding VAT. This statement also includes a summary of the items ordered and the delivery information (order code, name, address and city).

Order cancel

If after processing your order, you want to make any changes, please e-mail us. If your goods at that time have not been sent, we will cancel your order and refund the purchase price, or make other necessary adjustments to the order. If you want to cancel the order at a later stage, you may return them at your own costs and we will refund your purchase price immediately after receiving the goods in undamaged condition.

Shipping

Shipping charges are calculated based on weight. Aiyue does not charge any additional packaging costs. If a package is delivered with visible damages, we ask you to reject the delivery and notify us of the event. If you accept packages with damages there is no way we can determine if the packages were delivered already damaged.
For detailed information, please refer to the Shipping & Delivery Policy.

Returns and refunds

In consultation with you we either reship another item of your choice or refund the full amount. For detailed information, please refer to the Returns and refunds policy.